Refunds & cancellations

YKurdo Remote offers software features through recurring commercial subscriptions when checkout is enabled. This page explains how cancellation and refund requests are handled. The operator is Sadollah Karami, Torino, Italy.

1. Before purchase

Subscription price, interval, renewal conditions, included services and any applicable taxes must be presented before purchase through Stripe Checkout. No production payment is currently accepted on this informational website.

2. Cancel a subscription

Once subscriptions are launched, customers can request cancellation through the Stripe Customer Portal, if linked to their account, or through support at +39 320 292 9709. A valid cancellation stops future automatic renewals. Where a subscription is already paid, access generally continues until the end of the paid billing term, except where the specific disclosed plan or applicable law requires otherwise.

3. Refund requests

If you believe that you were charged incorrectly, were billed after a valid cancellation, or did not receive the service purchased, please contact support with the transaction date and relevant non-sensitive receipt details. We review refund requests on their facts and applicable law. Approved or legally required refunds are returned through the original payment method by Stripe when available. Refund settlement timing depends on the payment provider and bank.

4. EU consumer withdrawal rights

Consumers in the European Union may have a statutory 14-day withdrawal right for distance contracts, subject to applicable exceptions. For certain digital content and services, withdrawal rights can depend on how and when delivery begins, including requirements for express prior consent and acknowledgment. We do not presume that every purchase automatically loses these rights. Any legally required withdrawal right remains unaffected by this policy.

5. Disputes and help

If a charge appears incorrect or unauthorized, contact us promptly so we can investigate. You may also use your payment provider's lawful dispute process. We never ask you to disclose a full payment card number or online banking password.